Visio 2003 gets stuck in UML modeller, Visio can't exit

[Eric Varsanyi]

After doing something (not sure what) in a sequence or static class diagram, binary associations stop responding (you can't open their property window) and if you try to exit visio a dialog pops up

"You cannot quit Visio because a program is handling an event from Visio. If VBA is at a breakpoint, reset VBA, then quit again.

Only way out of this is kill with task manager. At least I can save first so nothing appears lost.

[Peter Huang]

Hi,

I have reviewed the issue, now I am researching the issue, I will update
you with new information ASAP.

Have a nice day!

Best regards,

Peter Huang
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.

[Peter Huang]

Hi,

Thanks for posting in the community.

First of all, I would like to confirm my understanding of your issue.
From your description, I understand that you are working on a sequence or
static structure(do you mean a structure here?) diagram, after doing
something, you can't open the binary associations property window. And if
you try to close visio you get the error message as below.
"You cannot quit Visio because a program is handling an event from Visio.
If VBA is at a breakpoint, reset VBA, then quit again."
Have I fully understood you? If there is anything I misunderstood, please
feel free to let me know.

Since I can not reproduce the problem on my side, to isolate the problem, I
suggest you disable the Antivirus software and restart the computer.
After the PC rebooted, you may start the visio and create a new simple
sequence or static structure diagram to see if the problem persists.
If you can post the reproduce steps, I will appreciate your efforts, this
will help us to futher troubleshoot the problem.

Best regards,

Peter Huang
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.

[Eric Varsanyi]

- Generally this has happened while modelling static structure diagrams, I make a new binary association and sometime later it won't open

- I can't reproduce this at will either, it just happens now and then. I set visio to auto save every 5 minutes and haven't had any major issue with lost data since then

- I am not running any anti virus software on this system, this WinXP SP1 up to date per the MS update site; I'm running the latest Visio patch

- The system has been restarted numerous times and this problem still occurs

- If you can give me any information I can use to get more data when Visio gets stuck like this I will happily gather/post it when it next happens.

[Eric Varsanyi]

I have a way to reproduce this, I have a file (which I can mail you) that when you ctl-A ctl-C in a given sequence diagram you get an error dialog saying something like 'Can't open clipboard', after that visio won't exit with the 'vba' error. Would you like me to send you the file?

[Wei-Dong Xu [MSFT]]

Hi,

Thank you for replying!

It will appreciated you mail the file to me (zipped package as the attachment) with repro steps. We will perform test for you.

Best regards,

Wei-Dong Xu
Microsoft Product Support Services
Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.

[Eric Varsanyi]

Sent this yesterday including repro instructions, let me know how I can help...

[Nancy Capitanio]

Hello,

I just wanted to let you know it's not just the UML modeller where this happens -- it happens consistently when I try to copy an ER diagram using the database model diagram. I get an error message, although the data are transferred to the clipboard and I can paste them into Word, but then when I try to close Visio, I get "You cannot quit Visio because a program is handling an event from Visio."

Hope you can fix this quickly :-)

Thanks,

Nancy Capitanio

Hello,
Thank you for the file! After the research, we've confirmed this is one bug of Visio. We have recorded this in the internal bug database. We will fix
this in our service pack or one hotfix. However, since each fix will be tested fully and carefully, I am not sure when a fix to this bug will be released.
Moreover, I am sorry this bug may affect your daily working.
Best regards,
Wei-Dong Xu
Microsoft Product Support Services
Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.

...

___
Newsgroups brought to you courtesy of www.dotnetjohn.com

[Wei-Dong XU [MSFT]]

Hi Soul & Nancy,

Thank you for reporting this to Microsoft!

As I have posted, we are currently working on this issue. However, each fix should be tested and checked in different scenarios to ensure it will not
affect other functionality after the repairing to this issue. Appreciate your understanding!

Best Regards,
Wei-Dong Xu
Microsoft Product Support Services
Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.

[chamius]

I'm having the same problem. If it helps, I have a clipboard tool
application (ClipMate), and it happened the first time I ran Visio

[chamius]

I'm having the same problem. If it helps, I have a clipboard tool
application (ClipMate), and it happened the first time I ran Visio

[Lance Delano[MSFT]]

If you're an employee, you should send this bug to the Visio team directly.

This posting is provided "AS IS" with no warranties, and confers no rights.